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GENERAL FAQ ...

WHERE ARE A OFICINA DOS PRESENTES FACILITIES?


The Craft Studio does not have a space open to the public, it works in telework, using new technologies. Making the phone / mobile phone and email / internet as well as Skype the way of contact with the craft studio.




WHAT IS THE A OFICINA DOS PRESENTES OPERATING HOURS?


The craft studio works every day of the week (from Monday to Friday) from 2:00 p.m. to 8:00 p.m., it does not work in the morning and at the weekends because of the explanation on page About Me of the site, about the current situation of the craft artist and owner of the craft studio. Because i need to do regular and constant medical treatments in the morning period. However if you need to talk to me, you can always do it for the mobile phone number (if I can answer the call, I will answer the same).




WHY ON THE CONTACTS PAGE DO YOU ONLY INCLUDE TELEPHONE CONTACTS?


Because the craft studio works in telework and this is the way that the craft studio makes available for its clients to contact the studio. If for any reason you contact the craft studio by phone, and the call is not answered, I ask you to leave a message on the voice mail (either the landline or the mobile phone has this active feature) and say your name, your contact and explain in a simple way what you want. As soon as I have the opportunity I'll check it out and return the call back.




HOW IS THE ORDER PAYMENT MADE?


The payment of all orders is always made by bank transfer, the information of the NIB is provided to the customer when sending the email with the information of the order.




DO YOU SEND ORDERS TO COLLECT?


No, in the Craft Studio all the works are paid in full (product plus the postage) before sending the order to the customer.




ARE THE SHIPPING COSTS INCLUDED IN THE PRICES?


No, shipping costs are paid by the customer. When sending the email with the information of the order you will be informed the value of the costs of the shipping.




HOW MUCH ARE THE ORDER DELIVERY FEES?


Prices vary depending on the weight of the order; but when is sent the email of the order will be indicated the value of the respective shipping costs. Shipping is done by a carrier; with the option of choosing the next business day delivery or the option of delivery within 48 hours; should indicate which option is preferred and will be given the corresponding value




THE MATERIALS ON THE MATERIALS PAGE ARE FOR SALE?


No, all the materials and portfolios, are solely and exclusively for the choice and then the production of the pieces in the craft studio. The craft studio is not dedicated to the commercialization of materials.




DOES YOU SEND SAMPLES OF THE MATERIALS OR HAVE PRINTED CATALOGS OF A OFICINA DOS PRESENTES WORK?


Not in both cases, the craft studio has samples of all the materials you work with on the site on the Materials page and it is there that you should consult the various files to choose the materials for the production of your gift. It is quite impossible to maintain a printed catalog of all types of works already produced for this reason it would never be updated. The place that you should consult to see all the work of the craft studio is the site as well as the page of fans on Facebook (where regularly are placed photos of all the works that are being produced in the studio).




LIVING IN LISBON, IS IT POSSIBLE TO RECEIVE ORDER IN HANDS?


Provided that the client comes to meet the owner of the studio on a day, time and place to be agreed between the craft studio and the client, this is possible. But the client must come to the craft studio area (in the area of Avenidas Novas in Lisbon) and never in an area outside this area. Because of the explained in relation to the owner of the studio on the About Me page of the atelier's website.




I HAVE A STORE, AND I LIKE TO HAVE THE PRESENTS OF THE A OFICINA DOS PRESENTES FOR SALE IN MY STORE, IS THIS POSSIBLE?


Yes it is possible, you must fill in the form of the craft studio website and mention you want to resell the craft studio products; you will be sent an email requesting some documents / information about your store and after receiving this information, the craft studio refers to the conditions of resale of the products The only parts that is resold, are the menu Products on the site. Or alternatively the production of a single piece for this shop (to find out how the single parts service works please see the FAQs for the single pieces) if you have any other questions or concerns about this service it is a matter of informing the studio and you will be given all clarifications on the operation of the same.





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