Question 1

WHERE  ARE THE INSTALATIONS OF THE CRAFT STUDIO?

Accepted Answer

The Craft Studio does not have an open space to the public, operates in teleworking, using new technologies. 
Making the Phone/Mobile Phone, Email/Internet, Skype, Zoom or Teams the way that you can reach the Craft Studio.

Question 2

WHAT ARE THE OPENING HOURS OF THE STUDIO?

Accepted Answer

The studio operates every day of the week (Monday to Friday) between 14:30 and 20:00, does not work from the morning and weekends because of the explanation on the page About Me of the site, about the current situation of the Crafts Woman and owner of the studio. For the need to do in the morning medical treatments regularly and constantly. However, if you need to talk to me, you can always do so to the mobile phone number (if I can answer the call I will answer it).

Question 3

WHY DO CONTACTS PAGE ONLY HAVE TELEPHONE CONTACTS?

Accepted Answer

Because the studio works on teleworking and this is the way the craft studio provides for its customers to contact the craft studio. If for any reason you contact the studio by telephone, and the call is not answered, I ask you to leave a message on the Voice-mail (either the landline as the mobile phone has this functionality active) and say your name, your contact and explain simply what you want. As soon as I can check it out I will do the call back.

Question 4

HOW ARE THE ORDERS PAID?

Accepted Answer

There are two options, one is to do a bank transfer (NIB information is provided to the customer) when the email is sent with the information about the order of the costumer and with all the information’s about the piece ordered another option is to do payment by MbWay (information sent at the time of work adjudication).
Any order, the payment is made advance the piece started to be build in the Craft Studio.

Question 5

DO YOU MAKE ORDER TO CHARGE?

Accepted Answer

No, in the craft studio all work made is paid in advance of the piece started to be build (include piece and shipping).

Question 6

ARE THE SHIPPING COSTS INCLUDED IN PRICES?

Accepted Answer

No, the shipping costs are by customer's expense. When the email is sent with the information of the order adjudication will be mentioned the value of the shipping of the order and the price of the piece.

Question 7

HOW MUCH ARE THE SHIPPING COSTS?

Accepted Answer

Prices vary depending on the weight of the order; but when the order information email is sent to you the value of the respective shipping is mentioned. Shipping is made by a carrier; with the option of choosing delivery on the next business day or the delivery option within 48 hours; You must indicate which option is the favorite and will be given the respective value.

Question 8

ARE THE MATERIALS ON THE PORTFOLIOS PAGE FOR SALE?

Accepted Answer

No, all materials and portfolios of them are only and exclusively for the choice and then production of the pieces in the craft studio. The studio does not sell materials.

Question 9

DO YOU SEND SAMPLES OF THE MATERIALS OR DO YOU HAVE PRINTED CATALOGS FROM THE WORK OF THE STUDIO?

Accepted Answer

Not in both cases, the studio has samples of all the materials with which it works on the site on the material page and that is where you should consult the various files to choose the materials to produce of your gift. It is completely impossible to maintain a printed catalog of all kinds of works already produced for this reason it would never be updated. The site you should consult to see all works and pieces made by the Craft Studio is the site as well as the Facebook fan page (where photos of all works that are being produced in the studio are regular loaded) as well as in Instagram account.

Question 10

I LIVE IN LISBON, IS IT POSSIBLE TO RECEIVE THE ORDER IN HAND?

Accepted Answer

If the customer comes to meet with owner of Craft Studio on a day, time, and place to match the best day between the studio owner and the customer, this is possible. But the costumer should come to the area where is Craft Studio facilities (in the Avenidas Novas area in Lisbon) and never in an area outside this area. Because of the explanation in relation to the owner of the studio on the page About Me from the Craft Studio website.

Question 11

I HAVE A STORE, AND I WOULD LIKE TO HAVE THE GIFTS OF THE CRAFT STUDIO FOR SALE IN MY STORE, IS THAT POSSIBLE?

Accepted Answer

Yes, it is possible, you must complete the Craft Studio form; the conditions of resale and what pieces are available for resale will be sent. Or alternative the production of a unique piece for your store (to know how the unique part service works, please see the frequently asked questions of the unique parts) if you have any more questions or questions about this service is a matter of contact the craft studio and all clarifications will be given to it about its service.

Question 12

WHAT PRODUCTS DO THEY DO?

Accepted Answer

All pieces you find about in the Site Products menu; you can find there many pieces like the ones mention, baby pieces, photography albums, boxes, frames, files among many other options.

Question 13

ARE PRICES ALL THE SAME?

Accepted Answer

No, the prices of the various pieces vary depending on the material selected for its production. But on the page of each type of gift are presented the respective prices according to the selected material.

Question 14

WHAT MATERIAL OPTIONS DO YOU HAVE FOR THE PRODUCTION OF GIFTS?

Accepted Answer

It has 7 different categories of materials but boil down to 5 different price categories; Since there are 2 different materials that have two options included in each of these price options.

Question 15

HOW MANY TIMES IN ADVANCE DO I HAVE TO ORDER?

Accepted Answer

The gifts, it is usually necessary 2 to 3 weeks between the order and payment and its conclusion and consequent sending to the customer.

Question 16

CAN I ORDER BY PHONE?

Accepted Answer

All orders must get the information registered in writing, for the craft studio to register all orders and how they were requested by the costumer.

Question 17

HOW DO I PLACE AN ORDER?

Accepted Answer

You must complete the site form on the first page and in the Observations, field say the piece you want to purchase and the selected materials/materials. All orders will then be confirmed by the craft studio by sending an email to inform the availability of the selected materials as well as with all data to be paid the piece.

Question 18

HOW IS ORDERS PAY?

Accepted Answer

Payment of all orders (order plus shipping) is possible to be made by bank transfer, IBAN information is provided to the customer when the email is sent with the order adjudication information; Or by MbWay the information is provided to the customer when the email is sent with the order adjudication information.

Question 19

WHEN DO THEY START PRODUCING MY GIFT?

Accepted Answer

From the date of payment of the order is received by the Craft Studio.

Question 20

I NEED A GIFT, BUT THE DEADLINE BETWEEN THE ORDER AND THE DELIVERY DATE IS LESS THAN 3 WEEKS, CAN THE STUDIO MAKE ME THE GIFT?

Accepted Answer

Yes, you should telephone contact the craft studio to know the availability to produce the intended piece and if so, you will be added to the amount of the part the urgent rate (in the amount of 30 €).

Question 21

I HAVE TO BUY A GIFT, BUT I HAVE NO IDEAS ON HOW TO COMBINE/ASSEMBLE THE PIECE, DOES THE CRAFT STUDIO HELPS ME DO THIS TASK? DOES THIS HELP HAVE ANY COST?

Accepted Answer

Yes, the craft studio helps all customers who need help combine materials and make real the piece. It hasn’t no cost to the customer, the help the craft studio provides in the conception of the gift the costumer is buying. This help is only provided to people who will order pieces in the studio.

Question 22

I CAN'T PREVIEW HOW WILL THE GIFT I JUST ORDERED? BUT WILL I LIKE IT?

Accepted Answer

The craft studio has almost 22 years of experience to conceive and produce gifts for the most varied customers, so whenever necessary, you can ask to be made a picture of all the materials together, so that way you can preview it. As for the fear of not liking it after it is done, surely you will like, almost 22 years of activity has never happened the costumer tell the craft studio that did not like a gift bought in the craft studio or that it is not like as chosen the materials.

Question 23

I NEED A GIFT FOR A CERTAIN DATE (AND I HAVE THE DEADLINE 3 WEEKS), AS I CAN ENSURE THAT I RECEIVE ON THE DATE I WANT?

Accepted Answer

The craft studio works with a carrier. And it has a contract with it, in which it undertakes to deliver the orders at two different deadlines; It has the option of on the business day following the delivery to the carrier (24 hours) or the option of 2 days (48 hours) after the delivery of the order to the carrier. In such cases, customers must indicate the date they intend to receive the order and this date will always be fulfilled by the craft studio and will be assured that the order is delivered to the date intended by the carrier to the customer. You will be given the number of the Tracking Number of the parcel.

Question 24

DO YOU CHANGE GIFTS PURCHASED?

Accepted Answer

No, because all gifts are personalized according to the tastes of each costumer, so they are not accepted exchanges of acquired pieces. Only in cases where the piece has arrived damaged to the customer (by shipping of the carrier) but this in all these years of activity has never happened because the craft studio is very careful to pack all the pieces so that they do not get damage in the transport from the Craft Studio up to costumer.

Question 25

CAN I RETURN THE GIFT I BOUGHT AND BE REIMBURSED FROM THE VALUE OF IT?

Accepted Answer

No, because all gifts are personalized according to the tastes of each client, so not accepted returns of acquired pieces.

PRODUCTS...

WHERE ARE THE INSTALATIONS OF THE CRAFT STUDIO?

WHAT ARE THE OPENING HOURS OF THE STUDIO?

WHY DO CONTACTS PAGE ONLY HAVE TELEPHONE CONTACTS?

HOW ARE THE ORDERS PAID?

DO YOU MAKE ORDER TO CHARGE?

ARE THE SHIPPING COSTS INCLUDED IN PRICES?

HOW MUCH ARE THE SHIPPING COSTS?

ARE THE MATERIALS ON THE PORTFOLIOS PAGE FOR SALE?

DO YOU SEND SAMPLES OF THE MATERIALS OR DO YOU HAVE PRINTED CATALOGS FROM THE WORK OF THE STUDIO?

I LIVE IN LISBON, IS IT POSSIBLE TO RECEIVE THE ORDER IN HAND?

I HAVE A STORE, AND I WOULD LIKE TO HAVE THE GIFTS OF THE CRAFT STUDIO FOR SALE IN MY STORE, IS THAT POSSIBLE?

WHAT PRODUCTS DO THEY DO?

ARE PRICES ALL THE SAME?

WHAT MATERIAL OPTIONS DO YOU HAVE FOR THE PRODUCTION OF GIFTS?

HOW MANY TIMES IN ADVANCE DO I HAVE TO ORDER?

CAN I ORDER BY PHONE?

HOW DO I PLACE AN ORDER?

HOW IS ORDERS PAY?

WHEN DO THEY START PRODUCING MY GIFT?

I NEED A GIFT, BUT THE DEADLINE BETWEEN THE ORDER AND THE DELIVERY DATE IS LESS THAN 3 WEEKS, CAN THE STUDIO MAKE ME THE GIFT?

I HAVE TO BUY A GIFT, BUT I HAVE NO IDEAS ON HOW TO COMBINE/ASSEMBLE THE PIECE, DOES THE CRAFT STUDIO HELPS ME DO THIS TASK? DOES THIS HELP HAVE ANY COST?

I CAN'T PREVIEW HOW WILL THE GIFT I JUST ORDERED? BUT WILL I LIKE IT?

I NEED A GIFT FOR A CERTAIN DATE (AND I HAVE THE DEADLINE 3 WEEKS), AS I CAN ENSURE THAT I RECEIVE ON THE DATE I WANT?

DO YOU CHANGE GIFTS PURCHASED?

CAN I RETURN THE GIFT I BOUGHT AND BE REIMBURSED FROM THE VALUE OF IT?

Let's discuss your idea!

Come back

PRODUCTS...

WHERE ARE THE INSTALATIONS OF THE CRAFT STUDIO?

WHAT ARE THE OPENING HOURS OF THE STUDIO?

WHY DO CONTACTS PAGE ONLY HAVE TELEPHONE CONTACTS?

HOW ARE THE ORDERS PAID?

DO YOU MAKE ORDER TO CHARGE?

ARE THE SHIPPING COSTS INCLUDED IN PRICES?

HOW MUCH ARE THE SHIPPING COSTS?

ARE THE MATERIALS ON THE PORTFOLIOS PAGE FOR SALE?

DO YOU SEND SAMPLES OF THE MATERIALS OR DO YOU HAVE PRINTED CATALOGS FROM THE WORK OF THE STUDIO?

I LIVE IN LISBON, IS IT POSSIBLE TO RECEIVE THE ORDER IN HAND?

I HAVE A STORE, AND I WOULD LIKE TO HAVE THE GIFTS OF THE CRAFT STUDIO FOR SALE IN MY STORE, IS THAT POSSIBLE?

WHAT PRODUCTS DO THEY DO?

ARE PRICES ALL THE SAME?

WHAT MATERIAL OPTIONS DO YOU HAVE FOR THE PRODUCTION OF GIFTS?

HOW MANY TIMES IN ADVANCE DO I HAVE TO ORDER?

CAN I ORDER BY PHONE?

HOW DO I PLACE AN ORDER?

HOW IS ORDERS PAY?

WHEN DO THEY START PRODUCING MY GIFT?

I NEED A GIFT, BUT THE DEADLINE BETWEEN THE ORDER AND THE DELIVERY DATE IS LESS THAN 3 WEEKS, CAN THE STUDIO MAKE ME THE GIFT?

I HAVE TO BUY A GIFT, BUT I HAVE NO IDEAS ON HOW TO COMBINE/ASSEMBLE THE PIECE, DOES THE CRAFT STUDIO HELPS ME DO THIS TASK? DOES THIS HELP HAVE ANY COST?

I CAN'T PREVIEW HOW WILL THE GIFT I JUST ORDERED? BUT WILL I LIKE IT?

I NEED A GIFT FOR A CERTAIN DATE (AND I HAVE THE DEADLINE 3 WEEKS), AS I CAN ENSURE THAT I RECEIVE ON THE DATE I WANT?

DO YOU CHANGE GIFTS PURCHASED?

CAN I RETURN THE GIFT I BOUGHT AND BE REIMBURSED FROM THE VALUE OF IT?

Let&#39;s discuss your idea!

Come back

Let's discuss your idea!