Question 1

HOW IN ADVANCE SHOULD I CONTACT THE STUDIO FOR A JOB FOR A PARTY?

Accepted Answer

The ideal is as soon as you will have a party and want the work to be developed by the craft studio you should contact the craft studio of this intention (to ensure that the craft studio reserves this date and that it is aware that will have this work to be developed for this costumer).

Question 2

HOW CAN I SEE THE KIND OF WORK AND STYLE DEVELOPED BY THE CRAFT STUDIO IN THE PARTIES AREAS?

Accepted Answer

This information can be consulted in the various files on the services page and then there is access to the various types of events that the studio produces - Baptism, First Communions and Weddings and on these pages find the various portfolios of each type of piece and where you have the various models produced by the craft studio.

Question 3

I WANTED THE PIECES ON MY PARTY TO BE UNIQUE, IS THAT POSSIBLE?

Accepted Answer

Yes, it is possible to develop a whole idea for your party. But all the creative work is only started after the craft studio was chosen/selected to make the pieces of your party. No creative process is started before the initial payment of the work to the craft studio.

Question 4

I HAVE THIS THEME, THESE COLORS, THE FARM IS X, THE CHURCH Y AND I WANTED YOU TO YOU SEND ME AN IDEA TO THE FOLLOWING PIECES OF MY PARTY - INVITATIONS, MENUS, MISSALS, SEATING PLAN AND TABLE SIGNS, BOOK OF HONOR, MEMORIES PHOTOS AND THE ALBUM OF PHOTOGRAPHS FOR MY EMAIL?

Accepted Answer

This is not done, because the whole creative process is developed after the studio is selected to produce your party pieces. You can see what the style/type of work is developed at craft studio is like in various places such as consulting the craft studio website, consulting the portfolios that are present on the site, as well as see photos of the latest works developed on the craft studio in Facebook, Instagram pages. There is no development of the creative part of the parts before the studio is chosen/selected to produce the pieces of your party.

Question 5

DO THE PRICES IN THE PORTFOLIOS ALREADY INCLUDE IMPRESSION?

Accepted Answer

Yes, all prices include the creative part, production part, impression and all finishes details.

Question 6

I'M NOT SURE THE NUMBER OF COPIES NEEDED YET? HOW DO I GET AN IDEA OF THE VALUES?

Accepted Answer

There is no problem, there is the unit prices at portfolios, you should already have an idea of how many guests will be at your party. Just do the accounts at the unit price presented in the portfolios by multiplying by the amount you think you will need. And in this way, you already have an idea of what value will be the production of the respective parts.

Question 7

I JUST WANT TO MAKE INVITATIONS. IS THERE A PROBLEM IF WE DO NOT ORDER THE REMAINING PARTS?

Accepted Answer

There is no problem. The pieces and the number of copies ordered are at your consideration (but in some pieces there are a minimum number to be bought). If you want to order only the invitations, you can do so and the same applies to the rest of the pieces inherent to the party.

Question 8

IS IT POSSIBLE TO ADAPT ANY OF THE EXISTING INVITATIONS TO MY WEDDING?

Accepted Answer

Yes, if you like a portfolio invitation, you can adapt it to your day. You can also change the colors (in same cases that option is not possible), some details, the color of the print and the text adapted to your style, and you’re wedding.

Question 9

I ALREADY HAVE THE INVITATION, BUT I WANT TO MAKE WITH YOU THE REMAINING PIECES FOLLOWING THE SAME IMAGE OF THIS INVITATION. IT’S POSSIBLE?

Accepted Answer

No, we can take the general idea of the invitation in one or another detail of the invitation and create the remaining pieces from there. 
Using ideas/work created by other companies is not a studio practice.

Question 10

I ALREADY HAVE A DRAWING AND ILLUSTRATION TO USE IN MY INVITATION. CAN I GIVE YOU THE IMAGE TO SEND ONLY TO PRINT?

Accepted Answer

No, the craft studio is not a graphic, is dedicated to the development and creation of all the stationary inherent to parties and the subsequent production of it. We don't just make the impression.

Question 11

HOW IS THE PAYMENT OF THE OF PIECES FOR MY PARTY ?

Accepted Answer

Payment is made in 2 or 3 times, varies depending on the time between the start of work and the date of the party and/or the desire of the customer.
The first payment is always the adjudication and consists of 50% of the total value of work expected to be made by to the craft studio.
The remaining value can be done in two different ways ...
Option 1 – It’s wholeness at the end of the production of the latest ordered pieces and that happens just 2 a 3 days before the date of the party;
Option 2 - If the customer prefers (for budget management reasons) make this payment in 3 phases, get all the value of the work, is divided in 3 payments; the first at the adjudication, the second a middle between the start of the work and the date of delivery the work to costumer. Then the costumer give to craft studio what are the days She/He wants and when the day arrived an email is sent to the costumer reminding of the second payment.

Question 12

I HAVE AN IDEA OF THE NUMBER OF PIECES I NEED FOR EACH PIECE, BUT WHAT IF WORK UNFOLDS AND IT IS NECESSARY TO RECTIFY THE AMOUNT OF THEM, IS THAT POSSIBLE?

Accepted Answer

Yes, because when the work is adjudicated 50% of an estimated number of parts you want are paid; and when the final accounts are made the amounts are made in relation to the quantities that were produced. The customer is never harmed because as there is a portion still paying at the end of the work, the bills will be agreed between what was initially requested and what was produced.

Question 13

I DO NOT LIVE IN LISBON, BUT I WANTED TO BE THE CRAFT STUDIO TO DO THE WORK OF MY PARTY, IS THAT POSSIBLE?

Accepted Answer

Of course, there have been many parties where customers were in other areas of the country or even abroad and the craft studio provided their services just as if the customer was it in Lisbon. The only difference is that each time parts are sent to the customer, the shipping values are added, which are always paid by the customer (for more information on this subject, please refer to the general frequently asked, FAQ page).

Question 14

DID YOU LIKE TO SEND ME SAMPLES FROM YOUR PARTIES TO PARTIES?

Accepted Answer

This is not possible, because there are never units over the amount that are ordered by customers. There is always one more unit always made to be part of the works made be the craft studio and of course as well as in the portfolios.

Question 15

I AM IN LISBON, IS IT POSSIBLE TO SCHEDULE A MEETING SO I CAN SEE THE WORK OF THE CRAFT STUDIO LIVE?

Accepted Answer

Yes, it is possible if the customer comes to meet the owner of craft studio on a day, time, and place agreed between the craft studio owner and the costumer. But the client should come to the craft studio area (in the Avenidas Novas area in Lisbon) and never in an area outside these. Because of the explanation in relation to the owner and crafts woman and owner of the craft studio on the page About Me from the craft studio site.

Question 16

I ADJUDICATED PIECES TO THE STUDIO, BUT NOW I WANT TO CANCEL THEM, WHAT HAPPENS?

Accepted Answer

The cancellation occurred after presentation of the initial proposal/model, the value of 15% of adjudication is retain by the work made;
Cancellations after the final test approval and before printing, the value of 35% of adjudication is retain by the work made;
Cancellations after print start will be charged all amounts in full.

Question 17

I WILL ADJUDICATE THE WORK OF MY PARTY TO THE CRAFT STUDIO, HOW DO I HAVE ACCESS TO THE VARIOUS MODELS THROUGHOUT THE WORK?

Accepted Answer

All models are being sent to the customer by email (in PDF format) and only enter the production phase after the customer confirms and validates the final model (of each part), always be given by response to the email with the final layout or in case of need for changes they must be requested by writing with the indication of the intended changes for the craft studio also by email.

Question 18

HOW LONG DOES IT TAKE TO DEVELOP THE MODEL OF EACH PIECE?

Accepted Answer

It depends, if the first piece that is made is the invitation; There will be a conductive wire that will connect all the work that have been made the adjudication. But the first models may take time (depending on case) between 6 and 9 days, between the work was adjudicated and the first test/model that is sent to the customer by email. The remaining pieces, as will have a continuation of the first, in normal for each type of part, between 4 and 6 days will be sent the initial models to the customer, during the period that measures the adjudication of the work and the final date of the party exist cases, where the deadline is so short that in one email all the setup/design of different pieces from the ones that have adjudicate. The models are always presented in PDF format and sent to the customer by email. When the final model is approved by the customer (it should send an email to inform the OK of it by email) and only after the reception of confirmation of the final model is that the pieces enter in the production phase.

Question 19

I JUST WANT THE CRAFT STUDIO TO DEVELOP THE SEATING PLAN AND THE TABLE SIGNS, WHICH IN ADVANCE SHOULD I CONTACT THE STUDIO?

Accepted Answer

You should contact as soon as possible so that you can ensure that the idea is developed, and the parts are idealized and after the approval of the model(s) by the client exists enough time for their assembly. The ideal is to contact 4 to 6 weeks in advance for the correct development of work. With deadlines less than four weeks, it adds an urgent rate of 30 € (thirty euros) that adds to the value of the table and table plates. Changes may be made at tables (guest names) up to 3 days before the day of the delivery of the work. Work delivery, because last -minute changes are always at the guest tables and consequently in Seating Plan. Changes can be made up to 3 days before the delivery of the ready work, after that date, the studio is not responsible for the timely delivery of Seating Plan and the table signs, since its production has a certain period of time for your production, final assembly, printing and all the finishes in Seating Plan and table plates.

Question 20

PRINTING INFORMATION AND TEXT REVIEW? WHAT HAPPENS?

Accepted Answer

The supply and review of text is the exclusive responsibility of the client;
For root created parts a layout will be presented that can be changed to a maximum of 3 different changes/versions;
The tests are sent via email (in PDF format) to the customer. Your approval must be confirmed to the studio, also in writing by email;
After approval by the client of the sent models, in case of error verification, after printing, they are the total and exclusive responsibility of the customer. In case of new impression of the parts, new impression of the parts will be charged.

Question 21

IMAGE AND AUTHOR RIGHTS?

Accepted Answer

The rights of all illustrations and images belong to the craft studio;
There is the exception of the photographs provided by the couple, to adapt or make root creations of the pieces belong to the craft studio and do not have exclusivity to the customer;
Payment of any part produced by the studio (whether created from root or based on portfolio models) does not imply the assignment of rights by the craft Studio of those present to customers;
In no case will the editable files of the various pieces produce to both the customer and for use by third parties be assigned.

PARTIES PIECES...